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For all legal actions in the debt collection and enforcement process.

Local Government Rates and Charges Recovery

The Collection Company Pty Ltd is able to provide specialist debt recovery services to local governments across Australia, assisting councils to recover overdue rates and water charges efficiently, professionally and in accordance with legislative requirements. Our approach recognises that every account represents a member of the community, balancing firm recovery action with fairness, respect and a commitment to achieving practical outcomes wherever possible.

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Our structured recovery process includes account assessment, debtor engagement, payment arrangement management, field services, skip tracing, legal escalation and enforcement where required. We work collaboratively with councils to maximise recoveries while protecting community relationships and ensuring all recovery activity is undertaken in accordance with Council policies, approved procedures and applicable legislation.

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Where voluntary payment cannot be achieved, The Collection Company has the experience and legal capability to assist councils through the statutory sale of land process for overdue rates and charges. Working alongside our specialist legal partners, we support every stage of the process, from initial statutory notices through to auction, conveyancing and finalisation, ensuring legislative compliance throughout.

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We recognise that local government debt recovery requires a respectful and considered approach when engaging with vulnerable members of the community, including Aboriginal and Torres Strait Islander peoples, the elderly, people experiencing financial hardship, disability or illness, and those facing other personal challenges.

 

Our team is committed to treating every individual with dignity, empathy and professionalism, working collaboratively with councils to identify appropriate support pathways and sustainable payment solutions wherever possible, while ensuring recovery activities remain fair, compliant and consistent with Council's community responsibilities.

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